We have as much dialogue as possible with our customers because it helps us understand customer tastes and interests and hone our coffees to ensure they deliver the flavour and strength that customers love. In return, we aim to add value by providing customers tips and advice on how to get the best from their coffee
We encourage this dialogue through our customer service follow-up e-mails, regular Facebook and Twitter exchanges and through questions submitted to us via this website. But, the most important and useful forum for us is through our Spiller & Tait Community.
By signing-up to our Spiller & Tait Community you will be offered opportunities to participate in the ongoing improvement of our range of coffees and as part of that process you will receive the following benefits:
By signing-up with your e-mail address, you will immediatly become a member of the Spiller & Tait Community. All communication with you will be via e-mail and will be governed by the Terms and Conditions listed in the footer of this website.
Sign-up now via the "Join Our Community" section below to receive 10% of your next purchase on this website.
Simon & David
Award winning fresh coffee with maximum flavour in every sip plus expert advice to help you make great tasting coffee at home.
Join our Community and receive a 10% discount on your first order!
© 2023 Spiller & Tait Coffee.
Can I change the date of my coffee subscription?
Yes, go to your account section of the Spiller & Tait website, click the button named “Manage subscription” and follow these steps:
Please note: When changing a date, there may be up to a 24 hour delay before it is processed. This will also change the shipping date for all your future orders from us.
How do I change my card details for my subscription?
Go to your account section of the Spiller & Tait website, click the button that says “Manage subscription” and follow these steps:
Can I update my address?
Yes, you can go to your account section of the Spiller & Tait website, click the button called “Manage subscription” and follow these steps:
Can I change my delivery method?
Yes, you can go to your account section of the Spiller & Tait website, click the button that says “Manage Subscription” and follow these steps:
Can I change the quantity of products I have ordered?
Yes, you can go to your account section of the Spiller & Tait website, click the button called “Manage Subscription” and follow these steps:
Can I see my upcoming orders?
Yes, you can go to your account section of the Spiller & Tait website, click the button called “Manage Subscription” and follow these steps:
Can I swap the product I’d like to receive in my subscription?
Yes, you can go your account section of the Spiller & Tait website, click the button called “Manage Subscription” and follow these steps:
Please note: if you want to swap a product which is a lower or higher cost, you will be be notified what the difference is and we will adjust the amount we take.
Can I add another product to my subscription?
Yes, there are two different ways to add a product to your subscription:
A)
B)
Can I change the frequency of my subscription order?
Yes, you can go to the account section of the Spiller & Tait website, click the button called “Manage subscription” and follow these steps:
Can I cancel my subscription order?
Yes, you can cancel your subscription at any time. Go to your account section of the Spiller & Tait website, click the button called “Manage Subscription” and follow these steps:
Can I skip my next subscription order?
Yes, you can skip your next order. Go to your account section of the Spiller & Tait website, click the button that says “Manage Subscription” and follow these steps:
Can I use a coupon code for subscription orders?
Unfortunately not, your subscription already provides a 5% discount and our website system is unable to accept more than one discount code at a time. However, you can pause your subscription, apply a different discount code to a single order, then restart your subscription.
Can I use my S&T Points on subscription orders?
S&T Points cannot be redeemed on repeat subscription orders because a discount of 5% is already applied to those orders. Subscription customers who want to apply points to their next order can do so by pausing their subscription, placing a new “one time purchase” with the S&T Points applied, then restarting their Subscription for future orders.