Free UK Delivery On Orders over £25

Frequently Answered Questions for Spiller & Tait Product Subscriptions

Can I change the date of my subscription?

Yes, simply go to your account section of the Spiller & Tait website, click the button that says “Manage subscription” and follow these steps:

  1. Click “manage”
  2. Click “change upcoming order date”
  3. Select the new date you’d like your subscription to be created

Please note: By selecting a new date, you will be creating your next order for that date, but there may be up to a 24 hour delay before it is processed. This will also change the shipping date for all your future orders. For example: You currently have a monthly subscription shipping on the 1st of every month. You change the date here to the 15th for your next order. Your future orders will now be created on the 15th of every month.

How do I change/view/update my card details for my subscription?

Go to your account section of the Spiller & Tait website, click the button that says “Manage subscription” and follow these steps:

  1. Click “manage”
  2. Click “view/update card” - here you will be able to see the card details you originally used to sign-up
  3. If you would like to update your payment details click “click here to update your credit card”

Can I update my address?

Yes, simply go to your account section of the Spiller & Tait website, click the button that says “Manage subscription” and follow these steps:

  1. Click “manage”
  2. Click “update address”

Can I change my delivery method?

Yes, simply go to your account section of the Spiller & Tait website, click the button that says “Manage Subscription” and follow these steps:

  1. Click “manage”
  2. Click “update shipping method”

Can I change the quantity of products I have ordered?

Yes, simply go to your account section of the Spiller & Tait website, click the button that says “Manage Subscription” and follow these steps:

  1. Click “manage”
  2. Click “product quantity” and adjust accordingly

Can I see all of my upcoming orders?

Yes, simply go to your account section of the Spiller & Tait website, click the button that says “Manage Subscription” and follow these steps:

  1. Click “manage”
  2. Click “upcoming orders”

Can I swap a product I’d like to receive in my subscription?

Yes, simply go to your account section of the Spiller & Tait website, click the button that says “Manage Subscription” and follow these steps:

  1. Click “manage”
  2. Click “swap product”
  3. Choose the product you’d like to swap

Please note: if you want to swap a product which is a lower or higher cost, you will be be notified in the account area what the difference is and we will adjust the amount we take on your next order.

Can I add a product to my subscription?

Yes, there are two ways to add a product to your subscription:

A)

  1. Sign into your Spiller & Tait account on the website
  2. Visit the product you want to add, below the “add to basket button”, simply press “add to subscription”
  1. B) Go to your account section of the Spiller & Tait website, click the button that says “Manage Subscription” and follow these steps:
  1. Click “manage”
  2. Click “add product to subscription”
  3. Select the product you’d like to add to your subscription

Can I change the frequency of my subscription?

Yes, go to your account section of the Spiller & Tait website, click the button that says “Manage subscription” and follow these steps:

  1. Click “frequency”
  2. Change your frequency accordingly

Can I cancel my subscription?

Yes, you can cancel your subscription at any time. Go to your account section of the Spiller & Tait website, click the button that says “Manage Subscription” and follow these steps:

  1. Click “manage”
  2. Click “cancel subscription”

Can I skip my next order?

Yes, you can skip your next order. Go to your account section of the Spiller & Tait website, click the button that says “Manage Subscription” and follow these steps:

  1. Click “order #1”
  2. Click “skip order” to the relevant order you want to skip

Can I use a coupon code for subscriptions?

Yes, you are able to use coupon codes for Spiller & Tait’s Subscriptions.

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