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  Delivered within 7 days of roasting   |   Free UK Shipping On All Orders Over £20

Delivery & Returns

 

Free delivery is to UK only and sent next day delivery by Interlink. To qualify for this you must have spent £20 after any discount is applied.

Here at Spiller & Tait we want the coffee to arrive to you fresh.  With that in mind we check and print our orders every morning, at 9am, and we only dispatch coffee which has been roasted within the last 4 days, which means it will reach you within at least 7 days of roasting.  We believe this is the optimum time-frame for brewing coffee after it has been roasted.

We aim to dispatch all orders placed before 9am the very same day.  We roast 5 days a week, Monday to Friday. Orders received after 9am on a Friday will be processed generally on the next business day, unless time allows for this to be dispatched the same day. Orders received Saturday, Sunday or on bank holidays will be processed on the next business day.

Items will be posted to the address received during your checkout process.  

Delivery Charges

Roasted coffee shipping charges:

All standard orders received by 9am Monday to Friday will be processed the same day and delivered within 5 working days. Orders received over the weekend will be processed on the next working business day. Parcels up to 1.9 kg will be sent via Royal Mail at a rate of £1.99, which will be added at check-out.

All expedited orders are sent via courier. Orders received before 9am on a weekday will beprocessed/dispatched the same day and received the next business day at a rate of £5.99, which will be added at checkout. Orders received over the weekend will be processed on the next working business day. We work with established national couriers who guarantee next business day deliveries. In the event you parcel does not arrive next business day we will refund the £5.99.

Parcels over 1.9 kg usually qualifies for Free Delivery and is sent via courier.  All orders received before 9am Monday to Friday will be processed the same day and delivered within 5 working days.Orders received over the weekend will be processed on the next working business day. If the order does not exceed £20 then a charge of £5.99 will be added at checkout.

Coffee Subscriptions sent by Royal Mail 2nd Class.

Coffee Machines and Grinders: 
Postage and packaging will be quoted at time of order and may not qualify for free delivery. 

International

International postage is calculated at checkout. 

For International orders over 2kg or International Subscriptions please contact us directly to obtain a postal quote.

Damaged or Incorrect orders

If for any reason your order is incorrect or damaged then Spiller & Tait offers a replace or refund policy, please contact us to arrange return of the goods. 

Change of mind

If you have changed your mind and the items are unsuitable then please contact us within 14 days of receipt of the goods to arrange a refund.  You will incur the carriage charge for return of the goods.  Please note that refunds are subject to the provided goods being in perfect, unused and complete in their unopened original packaging.  Please allow 14 working days for this process.  

All shipping back to Spiller & Tait is to be paid for by the customer.  We recommend that your carrier gives you a ‘proof of delivery’ as Spiller & Tait cannot be held responsible for goods lost or damaged in transit. 

Return Address

All returns should be sent to our fulfilment partner, Isurus Fulfilment at the address below:

Spiller & Tait c/o
Isurus Fulfilment,
Fidelity House,
Fengate,
Cambs, 
PE1 5XG

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