Here at Spiller & Tait, we work tirelessly to guarantee you the best at-home coffee experience. If you're craving something new but unsure what to order
That's why we've created our Personal BrewMate Coffee Assistant! Our revolutionary chatbot is changing the game for coffee enthusiasts and newbies alike.
If you're craving something new but unsure what to order, our chatbot is like having your own world-class barista in your pocket. Offering in-depth knowledge of coffee varieties, brewing methods, and flavour profiles to recommend the perfect coffee based on your preferences.
Delivery & Returns
We aim to dispatch all orders within 1-2 working days of receiving them. Orders received after 11:30am on a Friday, Saturday, Sunday or on bank holidays will be processed on the next business day.
Delivery Charges - Non-Subscriber Orders
Standard orders with a value of less than £19.99 sent via Royal mail, 3-5 day delivery time - £2.95
Fast Ship orders with a value of less than £19.99 sent via courier, 1-2 days delivery time - £5.95
Free Delivery all non-subscription orders over £19.99, 3-5 day delivery via Royal Mail
Delivery Charges - Subscription Orders
Standard orders with a value of less than £19.99 sent via Royal mail, 3-5 day delivery time - £2.95
Fast Ship orders with a value of less than £19.99 sent via courier, 1-2 days delivery time - £5.95
Free Delivery all subscription orders over £17.99, 3-5 day delivery via Royal Mail
Damaged or Incorrect orders
If for any reason your order is incorrect or damaged then Spiller & Tait will replace or refund your order, please contact us using the contact form.
Change of mind
If you have changed your mind and the items are unsuitable then please contact us within 14 days of receipt of the goods to arrange a refund. You will incur the carriage charge for return of the goods. Please note that refunds are subject to the provided goods being in perfect, unused and complete in their unopened original packaging. Please allow 14 working days for this process.
All shipping back to Spiller & Tait is to be paid for by the customer. We recommend that your carrier gives you a ‘proof of delivery’ as Spiller & Tait cannot be held responsible for goods lost or damaged in transit.
Return Address
All returns should be sent to our fulfilment partner, Isurus Fulfilment at the address below:
Spiller & Tait c/o
Isurus Fulfilment,
Fidelity House,
Fengate,
Peterborough,
PE1 5XG