We may use 'cookies' to making your viewing of the spillerandtait.co.uk experience easier, but, it really wouldn't be decent or moral for us to share information with any outside party or advertiser that would invade your right to anonymity. So, although we may provide information to our advertisers, about the general preferences and popularity of certain shopping categories within our website, we'd never share your name or email address with any outside party that is not involved in delivering products and services to you which have been acquired through our website. The information, such as IP address for demographic purposes will be used to help spillerandtait.co.uk ensure that its services are best designed to meet the customers' changing needs.
Spiller & Tait does not send unsolicited or "spam" e-mail. We only use e-mail addresses collected for a number of opted-in e-mail alerts and opted-in newsletters, which are used to communicate new information, special offers and new products to our suppliers and customers. All customers are given the opportunity to unsubscribe at any time.
Spiller & Tait does not sell or rent its e-mail lists to third parties. It is against Spiller & Tait's policy to provide any customer information to any third party without the customer's prior permission.
The data controller is S&T Wholesale Limited (referred to in this policy as “we” or “us”).
We believe in complete transparency when it comes to how we use any personal data you provide us, so we’ve created this privacy and cookies policy to:
This Policy applies to you if you use our services (referred to in this Policyas “our Services”). Using our Services means:
This Policy also applies if you contact us or we contact you about our Services.
We may also use personal data from other sources, such as specialist companies that supply information, online media channels, our Retail Partners and public registers. For example, this other personal data helps us to:
We need to process your personal data so that we can manage your customer accounts, provide you with the goods and services you want to buy and help you with any orders and refunds you may ask for.
We rely on the use of personal data to carry out market research and internal research and development, and to improve our information technology systems (including security) and our product range, services and stores. This allows us to serve you better as a customer.
It is important for us to monitor how our Services are used to detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our Services.
Looking at your browsing behaviour and purchases allows us to personalise our offers and services for you. This helps us meet your needs as a customer.
We want to ensure that we provide you with marketing communications, including online advertising, that are relevant to your interests. To achieve this we also measure your responses to marketing communications relating to products and services we offer, which also means we can offer you products and services that better meet your needs as a customer. You can change your marketing choices, both when you register with us, and at any time after that. You also have choices when it comes to online advertising. We set out below your choices when it comes to cookies, and how you can control your online behavioural advertising preferences.
We want to serve you better as a customer so we use personal data to provide clarification or assistance in response to your communications
We need to process your personal data so that we can manage the promotions and competitions you choose to enter.
We carry out market research to improve our Services. However, if we contact you about this, you do not have to take part in the activities. If you tell us that you do not want us to contact you for market research, we will respect this choice. This will not affect your ability to use our website or services.
To help us to better understand you as a customer and to be able to provide you with services and marketing communications, including online advertising, that are relevant to your.
When we share personal data with these companies we require them to keep it safe, and they must not use your personal data for their own marketing purposes.
We work with a number of Retail Partners who –
We only share personal data that enable our Retail Partners to provide their services. For example, when you buy a product that is delivered direct from the manufacturer we will give the relevant Retail Partner your name and contact details so that they can deliver your items.
We work with carefully selected Service Providers that carry out certain functions on our behalf. These include, for example, companies that help us with technology services, storing and combining data, processing payments and delivering orders. We only share personal data that enable our Service Providers to provide their services.
We may share personal data with other organisations in the following circumstances:
We know how important it is to protect and manage your personal data. We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.
However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.
The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by companies operating outside the EEA who work for us or for one of our service providers. We will put in place appropriate protection to make sure your personal data remains adequately protected and is treated in line with this Policy.
We will send you relevant offers and news about our products and services in a number of ways including by email, but only if you have previously agreed to receive these marketing communications. When you register with us we will ask if you would like to receive marketing communications, and you can change your marketing choices online or in writing at any time.
We also like to hear your views to help us to improve our Services, so we may contact you for market research purposes. You always have the choice about whether to take part in our market research.
Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device.
Cookies allow us to improve the way our Websites and Mobile Apps work so that we can personalise your experience and allow you to use many of their useful features.
Cookies can help us to understand how our Websites and Mobile Apps are being used, for example, by telling us if you get an error messages as you browse.
These Cookies collect data that is mostly aggregated and anonymous.
Cookies used for this purpose are often placed on our Websites by other organisations, and always with our permission. These Cookies may collect information about your online behaviour, such as your IP address, the website you arrived from and information about your purchase history or the content of your shopping basket. This means that you may see our adverts on our Websites and on other organisations’ websites. You may also see adverts for other organisations on our Websites.
Cookies can tell us if you have seen a specific advert, and how long it has been since you have seen it. This information allows us to measure the effectiveness of our online advertising campaigns and control the number of times you are shown an advert.
You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or other device. You can find more detailed information about how you can manage Cookies at the All About Cookies and Your Online Choices websites.
If you choose to disable some or all Cookies, you may not be able to make full use of our Websites. For example, you may not be able to add items to your shopping basket, proceed to checkout, or use any of our products and services that require you to sign in.
Where we display personalised adverts on other organisations’ websites, the AdChoices icon will usually be displayed. Clicking on this icon will provide you with specific guidance on how to control your online advertising preferences. More information is available on the YourAdChoices website.
You have the right to see the personal data we hold about you. This is called a Subject Access Request.
If you would like a copy of the personal data we hold about you, please write to:
Data Protection Officer, S&T Wholesale Ltd, Chadwick Farm, Garford, Oxfordshire, OX135PD
We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details are incorrect, please let us know and we will amend them.
If you have any questions about how we collect, store and use personal data please contact us
Can I change the date of my coffee subscription?
Yes, go to your account section of the Spiller & Tait website, click the button named “Manage subscription” and follow these steps:
Please note: When changing a date, there may be up to a 24 hour delay before it is processed. This will also change the shipping date for all your future orders from us.
How do I change my card details for my subscription?
Go to your account section of the Spiller & Tait website, click the button that says “Manage subscription” and follow these steps:
Can I update my address?
Yes, you can go to your account section of the Spiller & Tait website, click the button called “Manage subscription” and follow these steps:
Can I change my delivery method?
Yes, you can go to your account section of the Spiller & Tait website, click the button that says “Manage Subscription” and follow these steps:
Can I change the quantity of products I have ordered?
Yes, you can go to your account section of the Spiller & Tait website, click the button called “Manage Subscription” and follow these steps:
Can I see my upcoming orders?
Can I swap the product I’d like to receive in my subscription?
Yes, you can go your account section of the Spiller & Tait website, click the button called “Manage Subscription” and follow these steps:
Please note: if you want to swap a product which is a lower or higher cost, you will be be notified what the difference is and we will adjust the amount we take.
Can I add another product to my subscription?
Yes, there are two different ways to add a product to your subscription:
Can I change the frequency of my subscription order?
Yes, you can go to the account section of the Spiller & Tait website, click the button called “Manage subscription” and follow these steps:
Can I cancel my subscription order?
Yes, you can cancel your subscription at any time. Go to your account section of the Spiller & Tait website, click the button called “Manage Subscription” and follow these steps:
Can I skip my next subscription order?
Yes, you can skip your next order. Go to your account section of the Spiller & Tait website, click the button that says “Manage Subscription” and follow these steps:
Can I use a coupon code for subscription orders?
Unfortunately not, your subscription already provides a 5% discount and our website system is unable to accept more than one discount code at a time. However, you can pause your subscription, apply a different discount code to a single order, then restart your subscription.
Can I use my S&T Points on subscription orders?
S&T Points cannot be redeemed on repeat subscription orders because a discount of 5% is already applied to those orders. Subscription customers who want to apply points to their next order can do so by pausing their subscription, placing a new “one time purchase” with the S&T Points applied, then restarting their Subscription for future orders.